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End User Support Specialist

The Bipartisan Policy Center is a non-profit organization that combines the best ideas from both parties to promote health, security, and opportunity for all Americans. BPC drives principled and politically viable policy solutions through the power of rigorous analysis, painstaking negotiation, and aggressive advocacy.

As the only Washington, DC-based think tank that actively promotes bipartisanship, BPC works to address the key challenges facing the nation. Our policy solutions are the product of expert analysis and informed deliberations by former elected and appointed officials, business and labor leaders, and advocates who represent multiple perspectives on key policy issues. We are currently focused on energy, health, the economy, education, immigration, infrastructure, and governance.

Requirements:

  • Basic knowledge of Active Directory, Group Policy, and Windows ACLs.
  • Knowledge of Windows Server 2016 and Windows Server 2019
  • Advanced working knowledge of Microsoft Office Suite
  • Knowledge of network communications fundamentals.
  • Troubleshooting and analysis skills for general network and application level issues.
  • Ability to interact with staff at all levels and to work under minimal supervision.
  • Excellent, organizational, interpersonal, and communication skills.
  • Ability to multitask and work in a team setting
  • Understanding of a wide variety of desktop applications.
  • Experience working within enterprise ticket systems.
  • MCP, MCSE, Security+ and similar certifications desired.
  • Candidates must possess at least 2 years of related experience. 4 years of experience may be substituted for education.

Preferred candidates will:

  • Respond to and resolve tickets in a timely manner
  • Implement IT policies, procedures, and system controls
  • Identify any IT related deficiencies based on scan or other IT assessment test or techniques, as part of a gap analysis
  • Provide hardware and software support/troubleshooting
  • Test and image desktops and laptops
  • Maintain, analyze, and troubleshoot software and computer peripherals
  • Ensure all tickets requiring follow-up work and/or calls are resolved
  • Provide technical support to end users via telephone
  • Test, image, and clean PCs, laptops, and other related hardware
  • Monitor and troubleshoot tape backup and off-site storage systems

The End User Support Specialist will be responsible for developing the following Reports:

  • Weekly/Monthly Activity Reports
  • Patch Implementation Report
  • Ticket Trend Report
  • Ticket Resolution Report

Further, successful candidates will provide technical and security support services as necessary to include Help Desk and Desktop Technical Support to enable the facility to address hands-on vulnerability remediation requirements.

The Bipartisan Policy Center offers a highly competitive salary and provides generous benefits. Individuals interested in this position should send resume, cover letter and references to [email protected]. Please be sure to include the title of this job, End User Support Specialist, in the subject line of your email. Candidates must be authorized to work in the United States. BPC does not sponsor employment visas.

BPC is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.