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Not Your Mother’s Health Care: Surveying Consumer Experiences with Telehealth Services

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View the survey results.

Telehealth has allowed millions of Americans to access health care from home during the COVID-19 pandemic. Now, as the country begins to reopen, the big questions are: Should telehealth provider visits be the new normal? Do consumers want to continue with video and telephone consultations? Is telehealth meeting their health care needs?

Please join BPC as we release the findings from a national survey assessing the uses of telehealth during the pandemic, along with its effectiveness and challenges. Social Sciences Research Solutions (SSRS) conducted the survey and will provide important information on the barriers patients face in using telehealth services, the types of virtual services they use, and consumers’ perceptions on the quality and effectiveness of this technology.

A panel of experts will discuss the highlights of the survey findings and the implications for policymaking going forward.

Featured Participants

Remarks by:

Jazmyne Sutton, Ph.D.
Associate Research Director, SSRS

Panel discussion with:

Kate Goodrich, M.D.
SVP, Trends and Analytics, Humana

Walter Panzirer
Trustee, Helmsley Charitable Trust

Ann Mond Johnson
CEO, American Telemedicine Association

Dorothy Siemon
SVP, Office of Policy Development and Integration, AARP

Moderated by:

Marilyn Serafini
Director of the Health Project, BPC

Read their full bios.

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